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Do you give free estimates?
During normal business hours (8:00 a.m. until 6:00 p.m.) we
charge a $49.00 trip charge in order to cover expenses of dispatching
an experienced trained technician to your location to diagnose
the problem & give you a price. If you decide to do the work
while we are there, we will wave this trip charge.
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Do you offer warranties?
Yes, we have unsurpassed warranties on our products and services. Each task has its own warranty period, which is stated
on the invoice/estimate pertaining to that task. Our warranties
are above standards in our trade and cover all parts & labor
to complete that task. It is not pro-rated based on how long
ago the task was performed, like some warranties are.
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Are you a member of the Better Business Bureau?
Yes. We have been a proud member of this exceptional organization
since 1998. We are committed to being ethical in all endeavors of business. We believe that customer satisfaction and
ethical practices are crucial to our success. And we want
you to call us back the next time we can be of service to you.
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Why are you wearing shoe covers?
We wear booties inside of our customer's homes to protect your
flooring & carpets from dirt & germs that we may have picked
up on our shoes.
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Why do you wear rubber gloves?
We wear disposal latex gloves because of germs & other materials
we may touch when we work on customer's pipes.
This keeps us from passing on germs from one location to another,
which protects us & you!
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Does it cost more after business hours?
Our service rates are the same anytime of day or night, 24 hours a day, 7 days a week. However,
we charge a $89 trip charge after hours, weekends, & holidays.
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Do you take credit cards?
Yes. We currently accept Visa, Master Card, Discover, & American
Express
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Can you bill me?
Normally we collect after completion of work. This keeps our
collection costs to a minimum, which helps keep us moderately
priced, thus saving you money. If you are with a company/corporation
or business we will review your credit application in order
to bill you.
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Do you offer same day service?
Yes, we offer same day service on most task requests. If a call is placed by 1:00 p.m. on any work day, we are adequately
staffed to handle any call that same day (except digging or trenching which
are governed by State Registrations of a minimum of 24 hour notice). After
1:00 P.M. depending on dispatch load, we may be able to provide same day
service or at least within 24 hours of placed call.
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And the #1 Most Frequently Asked Question is...
What do you charge per hour?
We do not charge by the hour! We
charge by the job. We offer "flat rate" pricing before we do
the work. That is to ensure you that our pricing stays the same
no matter how long it takes the technician to do the task.
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